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SEARCH Website Review & Ratings + Coupons Products & Services is a website for a company called MicroPatent, NEATO's former parent company, began publishing customized patent and trademark information on CD-ROMs for their clients. Later, a few customers wanted a large number of different CDs. They realized there was no cost-effective, professional way to place labels on short production runs of the discs. After years of research and dedication NEATO now offers a complete line of labels and packaging for most popular electronic media. Company Background

The company has been around since 1994 and has its headquarters in Milford, Connecticut. Over the years, the company has become much more of a technology company to meet the new wave of opportunity - photo quality color from ink jet printers. Their high quality materials are more important than ever for producing consistent results from these printers. For many customers, their products are being re-defined as professional quality, short-run packaging. Customer Feedback & Reviews

The website has received positive reviews from its customers. A satisfied customer Tim shared:

Wow.  I really appreciate the rapid and helpful response.  (At 10 p.m. my time, too--amazing!)  Effective, speedy, empowered customer service in the business world is a lost art these days, unfortunately, so this is very refreshing.  I have placed a number of orders from your website, and I have been satisfied every time.  This time around was no inconvenience at all; the 10% offer is very nice of you in the first place, and I've been able to use it a couple times before.  I am buying these for a church, so it is appreciated.   With customer service like this, you do NOT have to worry about where I am going to be buying disc label media.
Thanks again, and keep up the GREAT work.” Business Credibility & Trustworthiness

The company has been listed on the Better Business Bureau, but lacks accreditation and rating with the BBB. The company has had 0 complaints against it in the last 3 years and 0 against it in the last 12 months. The company does not have any court cases against it and is financially secure and the company will continue business in the foreseeable future. Website Popularity & Google Ranking

Alexa gives the website a global rank of 294,815 and a US rank of 155,968. Google Page Rank gives the website a score of 4 out of a possible 10. With Sitescore gives the website a score of 28 points out of a possible 100 points. This indicates that the website receives a decent amount of traffic, but does not have sufficient advertisement in search engines. Social Media Presence

The FaceBook page of the company has 661 likes and is used to promote the company’s services and brand image. The page is used to communicate with fans and customers on a one to one basis. The company’s social media profile is poor. However, the company can improve its social score by investing its resources to promote its products and services with other social media outlets. Website Security & Safety

According to the Google Safe Browsing Diagnosis the website is safe to browse and is not considered suspicious. The website does not harbor any malware or viruses and does not have any self-installing software present on any of the pages of the website that were tested. The website puts great emphasis on security and employs HTPS and SSL security protocols to ensure general safety and consumer financial protection. The website can be deemed as secure. Pricing & Packages

The website offers high quality products and services that are charged accordingly. The company has a very big line of products and items have different prices. For example a “PhotoMatte CD/DVD Labels - 100 Pack” costs as low as $19.98. Another item “Neato CD/DVD Labeling System” costs $24.95. The prices are quite reasonable when compared with the company’s competitors and customers can be assured of the best prices on offer. Shipping Rates & Policies

You can choose an expedited UPS service at an additional cost to you. Your orders will normally ship within 24 hours of acceptance of your order if the items selected are in stock. All ship and delivery dates specified on Neato's website are estimates and are subject to change. Neato will not be responsible for delays by the shipper. Delivery of all products shall be made on freight on board point of shipping and risk of loss or damage to the products shall pass to you upon shipment. Payment Methods Accepted

The website accepts credit cards powered by Visa, MasterCard, American Express, Discover and PayPal. The website offers a very decent payment portal and uses HTTPS and SSL security protocols to ensure consumer financial data protection. The website is very reliable and its payment portal can be used to make payments with great peace of mind. Returns, Refunds & Exchange Policy

New, unopened products can be returned for a full refund of the product purchase price within 30 days from the invoice date. Shipping and handling (from Neato to you and from you back to Neato) will not be refunded unless the return is a result of an error by NEATO (they shipped you the wrong product or the product is defective). 

Any defective or damaged product must be brought to Neato’s attention within 48 hours of your receipt of the product. This applies to products that are damaged in shipment and products that are found to be defective during use. 

Neato will process your return within 24 to 48 business hours of receipt. Credits may take up to 2 business weeks to post to your credit card (this is at the discretion of your credit card provider – not NEATO).

NOTE: If the product returned is not as described at the time an RMA is issued (e.g. not new and unopened), NEATO reserves the right to apply a minimum 20% restocking fee to the return. Product images & screenshots Coupons
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